Poker 888 Privacy Policy – Malaysian Player Data Protection

1Introduction

Poker 888 ("we", "Platform", "poker888.onl") is committed to protecting the privacy of all users on our platform. This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in personal data management.

By accessing or using the poker 888 platform — whether through poker888.onl or our mobile app — you agree to the data collection and processing practices described in this document. If you disagree with any part of this Privacy Policy, please discontinue use of the platform and contact our support team for further assistance.

This Privacy Policy applies to all information collected through your interactions with poker 888, including during the registration process, when conducting financial transactions, and when using any gaming features on the platform.

2Data We Collect

Poker 888 collects various types of information depending on how you interact with the platform. The following are the main categories of data we process:

We also collect information you voluntarily provide when contacting our customer support, including the content of live chat conversations and emails you send to us.

3How We Use Your Data

The personal information we collect is used solely for legitimate and necessary purposes in operating the poker 888 platform. The following are the primary purposes for which your data is used:

• Account Management — Creates, verifies and maintains your player account, including the mandatory KYC verification process.
• Transaction Processing — Processes deposits, withdrawals and all other financial transactions securely and accurately.
• Platform Security — Detects and prevents fraud, money laundering, unauthorised access and suspicious activity.
• Customer Support — Provides effective and accurate assistance when you contact our support team.
• Service Communications — Sends important notifications related to your account, transactions, promotions and platform updates.
• Legal Compliance — Meets legal obligations including reporting to the relevant authorities when required by law.
• Responsible Gaming — Monitors gameplay patterns to identify signs of problem gambling and provide timely early intervention.
• Service Improvement — Analyses usage data in aggregate to improve overall platform quality, speed and user experience.

Poker 888 will not use your personal data for purposes beyond the scope stated above without obtaining your consent first.

4Data Sharing with Third Parties

Poker 888 does not sell, rent or disclose your personal data to third parties for marketing purposes. However, there are limited situations where data sharing is necessary:

• Payment Providers — Banks, e-wallet providers and payment processors involved in your transaction receive only the minimum data required to complete that transaction.
• Technical Service Providers — Companies that assist us with server hosting, security analytics and technical platform support, subject to strict confidentiality agreements.
• KYC Verification Providers — Trusted third-party services that assist in verifying your identity securely and efficiently.
• Legal Authorities — Law enforcement agencies or regulatory bodies when we are required to do so by Malaysian law or a valid court order.

5Data Security

Protecting your personal data is the highest priority of poker 888. We implement multiple layers of security to ensure your information is always protected:

• All data transmitted between your browser and our servers is protected using 256-bit SSL encryption — the highest security standard used by the world's leading banking institutions.
• Account passwords are stored in hashed form using the bcrypt algorithm with a unique salt, ensuring the actual password is never stored in a readable format.
• Two-factor authentication (2FA) is available for all poker 888 accounts and is strongly recommended for added security.
• Our servers are protected by multi-layered firewalls, an intrusion detection system (IDS), and round-the-clock automated security monitoring.
• Internal access to user data is restricted on a least-privilege basis — only staff who genuinely require access are permitted.
• Independent security audits are conducted periodically by qualified third-party security experts.

6Cookies & Tracking Technologies

Poker 888 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Necessary Cookies — Required for core platform functions such as Login session authentication and security. These cookies cannot be disabled.
• Functional Cookies — Saves your preferences such as language, display settings and account settings for a consistent and convenient experience.
• Analytics Cookies — Helps us understand how players use the platform so we can make meaningful improvements. This data is collected in aggregate and does not identify individuals.
• Security Cookies — Used to detect suspicious activity, prevent fraud and protect your account from unauthorised access.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality and user experience of the poker 888 platform.

7Data Storage & Deletion

Poker 888 retains your personal data for as long as necessary to fulfil the purposes of data collection and meet our legal obligations:

• Active account data is retained for the duration your account remains active, plus 5 years after account closure, in line with Malaysia's anti-money laundering legal requirements.
• Financial transaction records are retained for a minimum of 7 years in line with tax and financial reporting requirements.
• Customer support communication logs are retained for 2 years for quality control and dispute resolution purposes.
• Anonymised analytics data may be retained for a longer period for platform improvement purposes.

Once the retention period expires, your data will be securely deleted or anonymised using methods that ensure it cannot be recovered or re-identified.

8Your Rights as Data Owner

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold:

To exercise any of the above rights, contact our privacy team via customer support. We will process your request within 14 working days. Identity verification may be required before your request can be processed to ensure the security of your data.

9Children's Privacy

Poker 888 is a platform dedicated to users aged 18 years and above only. We do not knowingly collect or process personal data of individuals under the age of 18.

10Privacy Policy Amendments

Poker 888 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or new platform features. Any changes will be communicated via:

• A clear notice on the platform's home page after login.
• A notification email will be sent to the address registered to your account for any material changes.
• Updates the "Last Updated" date shown at the top of this page.

Continued use of the poker 888 platform after any amendments are published will be considered your acceptance of the updated policy. We encourage you to review this page periodically.

11Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or your personal data, the poker 888 privacy team is here to help:

• Email: [email protected]
• Live Chat: Available 24/7 on the poker 888 platform
• Response Time: Within 1 to 3 working days

We are committed to addressing every privacy inquiry seriously and ensuring your rights as a data owner are always fully respected.